Returns

If you change your mind and decide you no longer want an item that you purchased, we’re happy to offer you an exchange or your money back. You’ll need to return your item(s) unused and in their original packaging along with proof of purchase (e.g. invoice, packing slip etc) or show your order confirmation email to a member of staff if you are returning your item(s) in-store.

Personalised products and made-to-order products can only be returned if they’re faulty.

Ways to return your items

If you need to return an item we’ll happily offer a refund as long as this is within 30 days of your order being placed, in its original packaging and you have proof of purchase.

You can return your item(s) in-store or by post. For exchanges or to return an item collected in store, please visit our store.

You can return an item for free at our store, but if you return by post you’ll need to cover the cost of return postage. However, if the item you’re returning is faulty or not as described we’ll refund the postage once we’ve received the item and checked the fault or if the item was not as described.

In-store

• You can return any item for free at our store, along with proof of purchase (e.g. invoice, packing slip etc) or your order confirmation email.
• The store will happily refund your payment onto the card you paid with or offer an exchange.
• It’s at the store managers’ discretion whether to accept a return if you don’t have any proof of purchase.

By post

To return an item by post you’ll need to request a return, please contact us and let us know the order or product you want to return along with the reason for the return. A member of staff will then get in contact with you on how to proceed with your return.

If instructed to post the item back to us by a member of staff please include any invoices or packing slip’s that came with your order in the package that you are returning.

Please try to use the original packaging when sending your items back and make sure it’s securely packaged; The Parts Centre cannot be held responsible for any damage during posting.

Attach the return address label included with your delivery.

Make sure you take your parcel to your local Post Office in enough time for it to get to us within 30 days of you receiving your order.

Please note returns made by post are at the customers’ own expense unless the item is faulty or was not as described.

We recommend using a trackable service and getting proof of postage.

Please keep your proof of postage until we’ve confirmed your refund has been processed.

Once we receive your item we’ll aim to refund you as soon as possible, but refunds may take up to 30 days to reach your account depending on which payment method you used.

Faulty items

If an item’s faulty it’s best to return it to our store if possible, as this is the quickest way to receive your refund.
If you’re unable to return a faulty item to your our store please contact us.
Faulty items will be examined either by ourselves or the manufacturer. Where applicable a refund will be sent to your account within 30 days.

Consumer protection legislation says that items must be as described, fit for purpose and of satisfactory quality. If you buy a product online and it’s found to be faulty within 30 days, you’re entitled to ask for a full refund of the faulty product. If a fault occurs after the initial 30 days, we’re entitled to repair and/or replace that item. Please note for some product repairs will have to be carried out by the manufacturer. If it can’t be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Promotional items

When returning items for a refund that were bought online as part of a ‘Buy One, Get One Free’ offer, ‘Buy One, Get One Half Price’ offer, ‘3 for 2’ offer, or a ‘Buy, Get a Free’ offer, all of the items involved in the offer must be returned.

View our Customer Service opening hours here.

View our full Terms & Conditions here.

This does not affect your statutory rights.