Payment Methods
Paying by credit
Please note:
- We accept payment by most major credit or debit cards.
- Please ensure that the expiry date of your credit/debit card is after the anticipated despatch date of your order. Payment will be debited from your account just before the despatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfil your order.
Validation Checks
All credit and charge cardholders are subject to validation checks and authorisation by your card issuer.
Please note:
- If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
- In the interests of preventing fraudulent use of credit, debit and charge cards, we may instruct a third party to validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). For further information see our Privacy Policy
- We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order.
Liability
The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.
Paying by finance (PayPal Credit)
If you’re eligible for finance you’ll be able to pay for your purchase over a longer amount of time. Credit is provided by PayPal credit when checking out with PayPal and selecting PayPal credit as the payment source.
You can learn more about PayPal Credit here.
How do I get a refund when paying with finance?
In-Store
When returning goods to us in-store for a refund all you need to do is present proof of purchase (e.g. invoice, packing slip etc) in-store or show a member of staff your order confirmation email. Typically in five to seven working days, your refund will be processed by PayPal and be refunded into whichever payment option you used to pay for your order. In the case of a return or cancellation of an order where you have not yet paid, no refund will be made.
By Phone or Email
When you contact us via phone or email to arrange your return for a refund, we will be able to see that your payment was made using PayPal Credit. On receipt of the returned goods, your refund will be processed via the corresponding provider within the next five to seven working days and be refunded into whichever payment option you used to pay for your order. In the case of a return or cancellation of an order where you have not yet paid, no refund will be made.
What should I do if I am unable to make a payment whilst using a finance provider?
If you find yourself in this position, we recommend speaking to your finance provider as soon as possible so they can help you and provide further advice. Contact details are below.
- PayPal Credit’s customer service team is available at www.paypal.com/uk/smarthelp/contact-us
Where else can I go for financial help and support?
The Money Advice Service provides free and unbiased information and advice about financial services. They can be contacted by phone on 0800 138 7777 or email – enquiries@moneyadviceservice.org.uk or alternatively, via their website: www.moneyadviceservice.org.uk/en
If you live in Scotland or Northern Ireland, please consider https://www.moneyadvicescotland.org.uk or www.adviceni.net/advice/debt respectively.
Terms and Conditions
Further Terms and Conditions on Purchasing with Klarna can be found at Klarna.com
Further Terms and Conditions on Purchasing with PayPal Credit can be found at PayPal.com
Please Note
If at any stage, your finance application is declined, remember that you can still pay using any of the other payment methods we offer. All applications are assessed individually by Klarna and PayPal Credit, decisions are based on individual circumstances. The credit reference agency used will be detailed on the decline email, should you want more information on your individual credit circumstances.
Paypal as a Payment Method
How does it work?
It is simple, You don’t need to have a PayPal account to process payments via PayPal. On the checkout page, select Paypal as your chosen payment methods and you will be directed to a log in screen. If you don’t have a PayPal account you can select “Check out as guest”. Otherwise, you can log in with your PayPal account and then you will see all your order details and be asked to confirm payment. On confirming payment you will then be presented with your order confirmation page on ThePartsCentre.com.
You will receive an email from ThePartsCentre.com confirming your order, and contact from Paypal notifying that you have authorised a payment on your Paypal account.
How do I get a refund when using PayPal?
In-Store
When returning goods to us in-store for a refund all you need to do is present proof of purchase (e.g. invoice, packing slip etc) in-store or show a member of staff your order confirmation email. They will be able to see that you used PayPal as your payment method. Your refund will be processed via PayPal and be refunded into your PayPal balance, bank account, debit or credit card etc. depending on which option you used as the source of payment for the order.
By Phone or Email
When you contact us via phone or email to arrange your return for a refund, we will be able to see that your payment was made via Paypal. On receipt of the returned goods, your refund will be processed via PayPal and refunded into your PayPal balance, bank account, debit or credit card etc. depending on which option you used as the source of payment for the order.
Return Request
When you return goods via a return request started from your orders page, On receipt of the returned goods, your refund will be processed via PayPal and refunded into your PayPal balance, bank account, debit or credit card etc. depending on which option you used as the source of payment for the order.
Terms and Conditions
Further Terms and Conditions on Purchasing with Paypal can be found at PayPal.co.uk
Stripe as a Payment Method
How does it work?
It is simple, You don’t need to have a Stripe account to process payments via Stripe. On the checkout page, select Stripe as your chosen payment methods and you will be directed to a payment screen. You will see your relevant order details and be asked to confirm payment. On confirming payment you will then be presented with your order confirmation page on ThePartsCentre.com.
You will receive an email from ThePartsCentre.com confirming your order, and contact from Stripe notifying that you have authorised payment via Stripe.
How do I get a refund when using Stripe?
In-Store
When returning goods to us in-store for a refund all you need to do is present proof of purchase (e.g. invoice, packing slip etc) in-store or show a member of staff your order confirmation email. They will be able to see that you used Stripe as your payment method. Your refund will be processed via Stripe and be refunded into your Stripe wallet, bank account, debit or credit card etc. depending on which option you used as the source of payment for the order.
By Phone or Email
When you contact us via phone or email to arrange your return for a refund, we will be able to see that your payment was made via Stripe. On receipt of the returned goods, your refund will be processed via Stripe and refunded into your Stripe wallet, bank account, debit or credit card etc. depending on which option you used as the source of payment for the order.
Return Request
When you return goods via a return request started from your orders page, On receipt of the returned goods, your refund will be processed via Stripe and refunded into your Stripe wallet, bank account, debit or credit card etc. depending on which option you used as the source of payment for the order.
Terms and Conditions
Further Terms and Conditions on Purchasing with Stripe can be found at Stripe.com
