Battery Warranty Information

This warranty is in addition to, and does not affect, your statutory rights.

All batteries supplied by us carry a standard limited one-year warranty from the date of supply against defects in materials or workmanship, unless a different warranty period is stated at the time of sale.

Battery life varies depending on several factors, including usage, temperature, application, vehicle condition, charging system condition and maintenance. The most common causes of premature battery failure are incorrect application, insufficient charge, deep discharge, sulphation, overcharging and vehicle electrical faults. These are not manufacturing defects and are not covered by the limited warranty.

Proof of Purchase

Proof of purchase is required before a warranty claim can be assessed. This may include an invoice, receipt, order confirmation, card statement or other evidence showing that the battery was purchased from us.

The limited warranty is non-transferable and applies to the original purchaser only. This does not affect any statutory rights that may apply.

Warranty Assessment

All warranty claims are subject to inspection and/or testing. Batteries submitted under warranty may be tested for:

• State of charge
• Resting voltage
• Cold cranking performance
• Physical condition
• Signs of sulphation
• Signs of overcharging
• Signs of deep discharge
• Signs of misuse, incorrect application or incorrect installation

Where appropriate, we may ask for evidence that the vehicle charging system, alternator, starter motor and parasitic drain have been checked, as vehicle faults can damage or discharge a battery.

If testing or inspection shows that the failure was caused by a manufacturing defect, the battery will be dealt with under warranty. If testing or inspection shows that the failure was caused by misuse, incorrect application, poor maintenance, deep discharge, sulphation, overcharging, physical damage or a vehicle fault, the claim may be rejected.

Delivery Damage

Please report any visible delivery damage within 24 hours of receiving the battery where possible, so that we can investigate with the courier. This does not affect your statutory rights if the goods are faulty, damaged on arrival or not as described.

What Is Not Covered

The limited warranty does not cover battery failure or damage caused by:

• Abuse, misuse or neglect
• Incorrect application
• Incorrect installation
• Incorrect battery type or specification
• Fitting a battery with insufficient capacity or starting power
• Physical damage to the case or terminals
• Melted, broken or damaged terminals
• Loose, poor or incorrect terminal connections
• Short-circuiting the battery terminals
• Removal of the battery lid or tampering with sealed batteries
• Use of fluids other than distilled or deionised water where topping up is applicable
• General wear and tear
• Overcharging
• Undercharging
• Deep discharge
• Sulphation
• Excessive cycling
• Vehicle electrical faults
• Failure of the vehicle charging system
• Long periods of standing without recharge
• Commercial or high-cycle use beyond the battery’s intended application

Incorrect Application

Incorrect application is one of the leading causes of premature battery failure.

Fitting a smaller, less powerful or incorrect type of battery can shorten the lifespan of the battery and may cause premature failure. This includes fitting a battery with insufficient cold cranking amps, insufficient capacity, or the wrong battery technology for the vehicle.

Vehicles requiring AGM or EFB batteries must be fitted with the correct battery technology and specification. Fitting a standard flooded battery where an AGM or EFB battery is required may cause premature failure and is not a manufacturing fault.

A battery must always be suitable for the vehicle and its intended use. Failure caused by incorrect application is not covered by the limited warranty.

Installation and Maintenance

The warranty does not cover batteries that have been incorrectly installed, incorrectly used or improperly maintained.

Battery terminals must be correctly fitted and securely fastened. Loose or poor terminal connections can cause arcing, heat build-up, terminal damage and battery failure.

Battery terminals must never be shorted. No conducting object should be placed across the terminals, as this can cause rapid heat build-up, damage to the battery, and a possible fire or explosion risk.

The removal of the battery lid or tampering with sealed batteries is not permitted. This is especially important for AGM and GEL batteries, which are sealed and should never be opened. AGM and GEL batteries do not require replenishment of fluid.

Where topping up is applicable, only distilled or deionised water should be used. Failure resulting from the use of any other fluids is not covered by the limited warranty.

Physical Damage

The warranty does not cover physical damage to the battery case or terminals. This includes damage caused by improper fitment, dropping the battery, forcing the battery into position, hammering connectors onto the terminals, or using incorrect or loose terminal clamps.

Melted terminals are normally caused by poor connections, loose terminals, excessive current draw, short-circuiting or electrical arcing. This is not a manufacturing fault and is not covered by the limited warranty.

General Wear and Tear

A battery is a consumable item and has a finite service life.

When a battery is charged and discharged, the active material within the battery plates is gradually used through the electrochemical process that produces electricity. Each charge and discharge cycle contributes to wear. Over time, this reduces the battery’s capacity and performance.

Battery lifespan varies depending on many factors, including use, application, charging pattern, temperature, vehicle condition and maintenance. For this reason, it is not possible to guarantee a minimum or maximum service life.

Vehicles or applications with heavy use, frequent starting, high electrical demand or repeated cycling may use up the battery’s service life more quickly. This includes, but is not limited to, taxis, delivery vehicles, buses, trucks, agricultural vehicles, marine applications, leisure applications and vehicles with high electrical loads.

Loss of capacity due to normal use, age, cycling or wear and tear is not a manufacturing fault and is not covered by the limited warranty.

Deep Discharge and Excessive Cycling

A battery that is deeply discharged, repeatedly discharged, or discharged below its recommended state of charge may suffer permanent damage.

In the case of leisure batteries, regularly discharging below approximately 50% state of charge, around 12.1 volts, can significantly reduce battery life and capacity. Repeated deep discharge or excessive cycling can cause permanent loss of active material from the plates.

Examples of excessive cycling may include using a battery to run equipment such as pumps, inverters, lighting, heaters or other electrical loads without suitable recharging.

Loss of capacity or failure caused by deep discharge, excessive cycling or use outside the battery’s intended application is not a manufacturing fault and is not covered by the limited warranty.

Improper Charging and Overcharging

If a battery is charged at an excessive voltage or current, it can overheat and the electrolyte may evaporate. Overcharging can damage the internal plates, reduce performance and shorten battery life.

Signs of overcharging may include low electrolyte levels, a strong smell similar to rotten eggs, excessive heat, distortion of the case, blackening around filler caps, or other visible signs of overheating. On maintenance-free batteries, electrolyte levels may not be accessible for inspection.

Failure caused by overcharging, incorrect charging equipment, incorrect charger settings or a faulty vehicle charging system is not a manufacturing fault and is not covered by the limited warranty.

Undercharging and Sulphation

Sulphation occurs when a battery is left in a discharged or partly discharged state for an extended period. This can permanently reduce battery performance and capacity.

In many cases, sulphation begins when battery voltage falls to around 12.06 volts or below. Sulphation may appear as a fine white or grey coating on the battery plates where visible.

Sulphation can be caused by:

• Long periods of storage without charging
• Vehicles not used frequently
• Short journeys that do not allow the battery to recharge
• Faulty alternator or charging system
• Electrical drains from alarms, clocks, trackers or other equipment
• Lights or accessories being left on
• Seasonal use, such as tractors, boats, motorcycles or leisure vehicles

Sulphation is usually avoidable by keeping the battery properly charged. Failure caused by sulphation, undercharging or being left in a discharged state is not a manufacturing fault and is not covered by the limited warranty.

Low Voltage Batteries

A resting voltage below 10.5 volts normally indicates that the battery has been deeply discharged. Deep discharge can cause permanent internal damage and may prevent the battery from recovering, even after recharging.

A battery showing a resting voltage below 10.5 volts will normally have become discharged due to one or more external factors, such as:

• Malfunctioning alternator, regulator or starter motor
• Slipping or faulty drive belt
• Vehicle electrical fault
• Excessive electrical load
• Heated seats, air conditioning or other accessories being used heavily
• Long standing time without recharge
• Boot light or glove box light staying on
• Vehicle lights being left on
• Alarm, tracker, dashcam or other parasitic drain
• Incorrect charging or lack of charging

A low voltage reading does not automatically mean that a claim will be rejected. However, if testing or inspection shows that failure has been caused by deep discharge, sulphation, undercharging, vehicle fault or misuse, this is not a manufacturing fault and is not covered by the limited warranty.

Vehicle Charging System

The battery is only one part of the vehicle’s electrical system. A faulty alternator, regulator, starter motor, belt, earth connection, wiring fault or parasitic drain can cause a battery to become discharged, overcharged or damaged.

Where a battery has failed due to a vehicle fault or charging system fault, this is not a manufacturing fault and is not covered by the limited warranty.

We may recommend that the vehicle’s charging system and electrical system are checked before a replacement battery is fitted. Failure to correct an underlying vehicle fault may result in repeated battery failure.

Commercial, Heavy-Duty and Specialist Use

Some applications place higher demands on batteries than normal private vehicle use. These may include taxis, delivery vehicles, commercial vehicles, agricultural machinery, marine use, leisure use, vehicles with additional electrical equipment, and vehicles that are used infrequently or seasonally.

The battery must be suitable for the application and maintained in accordance with its intended use. Failure caused by excessive cycling, heavy electrical demand, incorrect application, lack of maintenance or insufficient charging is not a manufacturing fault and is not covered by the limited warranty.

Summary

The limited warranty covers defects in materials or workmanship.

It does not cover failure caused by incorrect application, incorrect installation, misuse, lack of maintenance, physical damage, deep discharge, sulphation, undercharging, overcharging, general wear and tear, vehicle electrical faults or use outside the battery’s intended application.

Each claim will be assessed based on the battery’s condition, test results, proof of purchase and the circumstances of use.